After speaking with you on the phone we will advise if a face-to-face appointment is needed and our friendly receptionist will book you in and explain the arrival process to you. If you can, we may ask you to pay over the phone and complete some registration forms via email prior to your visit.
On the day of your appointment when you arrive at the practice you will be asked to call us. Please wherever possible come to the pod alone. A nurse will then greet you at the door.
You may have your temperature checked and will be asked to use our hand sanitiser.
If your temperature is over 37.8 degrees you maybe asked attend on a different day or arrange a video consultation.
If your temperature is under 37.8 degrees our receptionist will check you in and the nurse will take you through to the Pod.
Once in the pod we will confirm your details and check your medical history*. We will then discuss how we can help you and what your concerns are.
The orthodontist will proceed with the assessment and agree the best treatment with you and carry out treatment if appropriate and agreed.
The nurses will then lead you out of surgery and ask you to again use the hand sanitiser.
If additional payment is necessary, you can do so at reception, contactless payments are available.
You will then be checked out of the pod ensuring minimum contact with other patients.